ServiceNow Advisory Consultant

ServiceNow Advisory Consultant

Posted 1 day ago by 1766054761

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Negotiable
Outside
Remote
USA
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Automation Budgeting Business Process Certified Scrum Master (CSM) Configuration Management Databases Equity and Debt Governance Risk Management And Compliance Information Technology Infrastructure Library IT Service Management Key Performance Indicators (KPIs) Pricing Strategies Process Improvement Proposal Development Proposal Writing Scalability Scripting ServiceNow Solution Design Stakeholder Engagement Stakeholder Management Strategic Roadmaps System Center Configuration Manager Technical Debt Workflows

Summary: The ServiceNow Advisory Consultant role involves leading client engagements to assess and enhance ServiceNow capabilities, developing strategic roadmaps, and implementing governance models. The consultant will also be responsible for technical implementation, proposal development, and ensuring alignment with business goals. This position requires extensive experience in ServiceNow and strong advisory consulting skills. The role is remote and classified as outside IR35.

Key Responsibilities:

  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Ensure platform conformance to best practices and licensing strategies.
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.

Key Skills:

  • 7+ years of hands-on ServiceNow experience across multiple modules.
  • Proven track record in advisory consulting and technical delivery - 3 + years.
  • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations - 5+ Years.
  • 2+ Years of experience in proposal writing, SOW creation, and client presentations.
  • Demonstrated ability to lead client workshops and translate business processes into technical solutions - 5+ Years.
  • ServiceNow certifications CSA and 2+ CIS (any) required, ITIL preferred.
  • Excellent communication and stakeholder engagement skills.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Key Responsibilities:
Advisory & Strategic Consulting
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications:
- 7+ years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery - 3 + years.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations - 5+ Years.
- 2+ Years of experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions - 5+ Years.
- ServiceNow certifications CSA and 2+ CIS (any) required, ITIL preferred.
- Excellent communication and stakeholder engagement skills.

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