ServiceNow - Advisory Consultant

Key Responsibilities

Advisory & Strategic Consulting

Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.

Develop platform roadmaps aligned with business goals and technical priorities.

Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.

Design and implement governance models, KPIs, and process improvement frameworks.

Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.

Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.

Perform health scans, technical debt analysis, and platform scalability assessments.

Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).

Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.

Estimate effort, define scope, and align deliverables with client expectations and budget constraints.

Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

7+ years of hands-on ServiceNow experience across multiple modules.

Proven track record in advisory consulting and technical delivery. – 3+ Years

Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. – 5+ Years

Experience in proposal writing, SOW creation, and client presentations. 2+ Years

Demonstrated ability to lead client workshops and translate business processes into technical solutions. – 5+ Years

Mandatory Certifications by Level

Senior – ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation

Excellent communication and stakeholder engagement skills.

Why Join Us

Be part of a high-impact team driving digital transformation across industries.

Work with top-tier clients and cutting-edge ServiceNow solutions.

Collaborate with experts in advisory, architecture, and delivery.

Enjoy a flexible, remote-friendly work environment with growth opportunities.