Key Responsibilities
- Platform Administration & Operations
- Administer and maintain ServiceNow production and non-production environments.
- Monitor overall platform health, performance, stability, and operational readiness.
- Manage platform configurations, system properties, plugins, integrations, and platform features.
- Conduct platform health assessments and coordinate remediation activities.
- Ensure platform adherence to security, compliance, and governance standards.
- Support platform maintenance activities, patches, hotfixes, and security updates.
Environment Management
- Coordinate instance cloning activities across development, QA, test, and production environments.
- Maintain environment consistency and ensure proper alignment between production and non-production instances.
- Manage upgrade preparation activities, environment validation, and post-upgrade stabilization.
- Support developer access requests, admin permissions, and environment provisioning.
Operational Support & Incident Management
- Serve as a primary point of contact for ServiceNow platform operational support.
- Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
- Review incidents, cases, problem records, change requests, and platform advisories.
- Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
- Track platform defects, PRBs, support cases, and remediation plans to closure.
- Participate in governance, change review, and architecture discussions impacting the platform.
Desired Skills & Experience
- ServiceNow System Administration and Platform Operations
- ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
- Platform Upgrade and Release Management
- Incident, Problem, Change, and Knowledge Management
- Instance Cloning and Environment Management
- ServiceNow Integrations and Plugin Administration
- Operational Support and Vendor Management
- Performance Monitoring and Platform Governance
- Strong troubleshooting, communication, and stakeholder management skills
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified