Job Overview: Clearance Requirement: Interim clearance is sufficient to start.
Position Overview
The Client is seeking a ServiceNow System Administrator to support the administration, maintenance, and continuous improvement of the ServiceNow platform.
This position will work with the ServiceNow platform team, IT teams, process owners, and business stakeholders to provide reliable and secure platform services. The ideal candidate has a strong technical foundation, enjoys troubleshooting, and is interested in developing a career within the ServiceNow ecosystem.
Key Responsibilities
- Provide day-to-day administration and operational support for the ServiceNow platform.
- Troubleshoot and resolve ServiceNow incidents, requests, access issues, and configuration problems.
- Maintain users, groups, roles, forms, lists, notifications, reports, dashboards, and other platform configurations.
- Support ServiceNow ITSM capabilities, including Incident, Request, Change, Problem, Knowledge, Service Catalog, and CMDB.
- Assist with configuration of catalog items, Flow Designer workflows, business rules, client scripts, and other platform components.
- Support CMDB and platform data-quality activities.
- Participate in testing, platform upgrades, releases, and configuration deployments.
- Create and maintain technical documentation and knowledge articles.
- Follow established change-management, development, security, and platform governance standards.
- Identify opportunities to improve processes, automate repetitive activities, and enhance the user experience.
- Escalate complex technical issues to senior administrators, developers, or platform resources as appropriate.
Minimum Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, or a related discipline; equivalent education and relevant experience may be considered.
- Foundational understanding of enterprise IT concepts and troubleshooting.
- Basic familiarity with web technologies such as JavaScript, HTML, JSON, APIs, or relational data concepts.
- Strong analytical, problem-solving, documentation, and communication skills.
- Ability to learn new technologies and work effectively with technical and nontechnical stakeholders.
- Strong attention to detail and ability to follow established processes and security requirements.
- ServiceNow Certified System Administrator (CSA) certification or ability to obtain it within 6 months of hire.
Preferred Qualifications
- Familiarity with ITIL 4 and IT service management practices.
- Familiarity with ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, reporting, or scripting.
- Experience with technical support, systems administration, software development, or enterprise applications.
Qualification and Assessment Criteria
Qualification
Assessment / Requirement
Must Have
Certification
ServiceNow Certified System Administrator (CSA) certification or ability to obtain within 6 months
Yes
Degree Level
Bachelor's Degree
Yes
Experience
Understanding of enterprise IT concepts and troubleshooting
3 years
Programming
Familiarity with web technologies (JavaScript, HTML, JSON, APIs, or relational data concepts)
3 years
Soft Skills
Analytical and Decision-Making Skills
Yes
Soft Skills
Detail-oriented
Yes
Systems
Systems Administration
3 years
Writing/Editing
Technical Documentation
3 years
Nice-to-Have Qualifications
Experience
Enterprise applications
Experience
IT Service Management (ITSM)
Experience
Software Development
Software Tools
Familiarity with ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, reporting, or scripting
Work Schedule and Travel
- This position is remote, and the candidate can work remotely from any location.
- The candidate may be asked to take up to 4 trips per calendar year to Lexington if the program or project requires it.
Interview Process
- First Round: Zoom interview with the hiring manager.
- Second Round: Zoom interview with additional team members, as needed.