Service Transition Manager

Summary: The Service Transition Manager role involves overseeing the implementation of changes within a financial services client, focusing on enhancing live service quality and user experience. The position requires managing stakeholder groups and ensuring adherence to quality standards in change management processes. The role is fully remote in the UK and is contract-based for six months. Candidates should have experience in service management and change processes, with a strong emphasis on risk assessment and service improvement.

Key Responsibilities:

• Manage the introduction of change across services while ensuring adherence to quality standards.
• Improve live service quality by focusing on end user experience and non-functional requirements.
• Define and enhance management systems for tracking service improvements from Service Transition activities.
• Collaborate with release and implementation teams for continuous improvement of release processes.
• Champion risk assessment and mitigation strategies to address transition challenges.
• Create service design packs that include SLAs, support models, and RACIs.
• Utilize broad knowledge of IT infrastructure, systems, and services in service management.
• Apply project management principles and methods in service transition activities.
• Possess knowledge of Service Now and ITIL qualifications.
• Understand the financial services industry, though not essential.

Key Skills:

• Experience in Service Management, Release Management, or Service Introduction Management.
• Knowledge of Release & Change processes and Change Management processes.
• Ability to manage stakeholder groups across various departments.
• Experience in risk assessment and mitigation strategies.
• Creation of service design packs and understanding of SLAs and support models.
• Broad knowledge of IT infrastructure, systems, and services.
• Familiarity with project management principles and methods.
• Service Now knowledge and experience.
• ITIL qualifications.
• Hands-on experience in a Release Management role.

Salary (Rate): 334

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Finance