Service Transformation Director

Details

Rate: £600-700 p/d

Duration: 6 months

Location: Bristol

Clarence - SC minimum

The Opportunity

You'll be responsible for leading complex transformation programmes from strategy through to delivery, ensuring organisations are equipped to adopt sustainable service improvements while maintaining operational resilience.

Responsibilities

• Lead strategic service transformation and operational change programmes.
• Develop transformation roadmaps alongside executive stakeholders.
• Assess operational maturity, organisational capability and service readiness.
• Design governance frameworks that support successful programme delivery.
• Improve service operations, processes, tooling and operating models.
• Manage programme governance, risks, dependencies and delivery assurance.
• Lead business readiness and organisational change activities.
• Develop future operating models and continuous service improvement strategies.
• Produce high-quality Statements of Work (SoWs), proposals and delivery plans.
• Support business development by identifying opportunities to expand client engagements.

We're looking for experience in

• Service Transformation Director, Programme Director, Transformation Director, Transformation Lead or Senior Delivery Consultant positions.
• Large-scale service transformation and operational change programmes.
• Service management, governance and organisational change.
• Complex multi-supplier delivery environments.
• Executive stakeholder engagement.
• Producing SoWs, client proposals and transformation packages.
• ITIL and service operations best practice.
• Government, Defence, Policing or other highly secure environments.
• Active SC or DV Clearance.

What's on offer

• Remote working.
• Outside IR35 contract.
• High-profile transformation programmes.
• Collaborative delivery environment.
• Opportunity to influence strategic change within secure organisations.