Service Support Analyst
Posted 1 day ago by 1765433912
Negotiable
Outside
Remote
USA
Summary: The Service Support Analyst role involves providing support and assistance to users in an IT environment, focusing on application development, maintenance, and support. The position requires a strong understanding of IT systems, service desk experience, and the ability to document processes and user requirements. This is a remote position, but candidates must reside in North Carolina for the duration of the engagement. The role emphasizes effective communication and technical support for end-users and systems.
Key Responsibilities:
- Provide support and assistance to users in the use of hardware, application software, and networks.
- Support network administration, including hardware and software installation and configuration.
- Create and maintain documentation for customer requirements, design flows, and systems flows.
- Evaluate and analyze existing applications to define problems and make recommendations.
- Provide both on-site and telephone support assistance to systems, equipment, and end-users.
- Contribute to the Knowledge Base and Technical Documentation.
- Maintain basic knowledge of software code maintenance, configuration review, and SDLC.
- Write SQL queries for data extracts from SQL Server.
- Utilize office applications such as MS Excel, MS Word, MS Project, MS Visio, and PowerPoint.
Key Skills:
- Good understanding of applications development, maintenance, and support across an IT enterprise.
- IT experience in a distributed client/server or web services environment.
- Service/Help desk experience with preference for ServiceNow or equivalent software.
- Ability to document customer requirements and design flows.
- Understanding of best practices and standards for application processes and security measures.
- Knowledge of specialized computer programming languages and coding processes.
- Strong written and verbal communication skills.
- Basic knowledge of SQL Server and ability to write SQL queries.
- Basic knowledge of office applications.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Hi,
I am Looking for Service Support Analyst for my client.
This is a remote position. However, the candidate must currently live in NC and stay in NC for the duration of the engagement.
Skill:
Good understanding/knowledge of all applications development, maintenance and support across an IT enterprise
IT experience in a distributed client/server or web services environment or equivalent experience in the IT Profession
Service/Help desk experience/knowledge for software support with the preference of ServiceNow or an equivalent software solution
Ability to create and maintain required documentation. This includes documenting customer requirements, design flows and systems flows
Understanding of the Best practices and standards for application processes and security measures to prepare documentation
Knowledge of specialized computer programming languages; and of coding processes and security measures.
Ability to evaluate and analyze existing applications and define problems effectively to make recommendations
Under the direct supervision of the IT Manager/Supervisor, provides support and assistance to users in the use of hardware, application s/w, n/w, etc.
Support network administration (including hardware and software installation, configuration) as necessary to improve and maintain the IT Systems
Written and verbal communications are clear, concise and achieve intended objectives contributing to Knowledge Base and Technical Document
Provide both on site and telephone support assistance to systems, equipment, and end users; focus on end-user s support, routine maintenance
Basic Knowledge and understanding of software code maintenance, configuration review and SDLC
Basic Knowledge of SQL Server with the ability of writing SQL queries to perform data extracts
Basic Knowledge of office applications (i.e., MS Excel, MS Word, MS Project, MS Visio, and PowerPoint)
Written and verbal communications are clear, concise and achieve intended objectives