Service Portfolio Management Service Support

Summary: The role involves administering and supporting the Service Portfolio Management (SPM) module within the ITSM platform, ensuring data integrity and user access management. The position requires collaboration with IT stakeholders to enhance service delivery and support integrations with related modules. Additionally, the role focuses on demand management and aligning services with strategic business priorities.

Key Responsibilities:

• Administer and support the Service Portfolio Management (SPM) module within the ITSM platform.
• Ensure accurate configuration, data integrity, and proper user access management.
• Support integrations between SPM and related ITSM/PPM modules.
• Provide first-line support, issue resolution, and troubleshooting for SPM-related inquiries.
• Collaborate with IT stakeholders to enhance service delivery and portfolio visibility.
• Apply strong domain knowledge in IT Project and Portfolio Management (PPM) within the context of SPM.
• Support demand management, service lifecycle tracking, and service value realization.
• Align services with strategic business priorities and ensure governance across the service portfolio.

Key Skills:

• Strong knowledge of Service Portfolio Management (SPM) and ITSM platforms.
• Experience in IT Project and Portfolio Management (PPM).
• Ability to manage user access and ensure data integrity.
• Strong troubleshooting and issue resolution skills.
• Excellent collaboration and communication skills with IT stakeholders.
• Understanding of demand management and service lifecycle processes.
• Ability to align services with business priorities.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT