Service Operations Manager (ServiceNow)- 100% Remote!!
Posted 2 days ago by 1751616797
Negotiable
Outside
Remote
USA
Summary: Join a 100% remote contract position as a Software Asset Coordinator/Administrator within the Information Technology department. The role involves managing software acquisition, compliance, maintenance renewals, and lifecycle planning. Responsibilities include reconciling license consumption, preparing reports, and managing software contracts to maximize value and minimize costs. The position requires both hard and soft skills related to IT asset management and effective communication.
Key Responsibilities:
- Reconcile license consumption via Flexera FlexNet Manager Suite
- Upload and validate software contracts, purchase orders, and licenses into Flexera FlexNet Manager Suite
- Prepare, analysis, and export reports using Flexera FlexNet Manager Suite
- Prepare and validate Software Asset Management processes, procedures and policies
- Produce software license expense reports and presentations
- Monitor and validate Flexera FlexNet Manager Suite software inventory
- Analyze and identify potential cost savings related to software licenses/contracts/renewals and produce action plan to achieve savings
- Identify potential risks associated with use of software and effectively communicate solutions to avoid penalties or fines
- Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings
- Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons
- Lifecycle management of software assets
- Day to day governance of software assets
- Assist with internal and external software audits
- Participate in license true-up exercises
Key Skills:
- Conceptual knowledge of ISO 19770 Framework (Certification is a plus)
- IT Asset Management and Discovery Tools experience (e.g., ServiceNow CMDB, ServiceNow Asset Management, ServiceNow Software Asset Management; ServiceNow Product Catalogs, Microsoft System Center Configuration Manager)
- Experience with ServiceNow ITSM request and incident system
- Experience interpreting software contracts, end user license agreements, open-source agreements
- Licensing knowledge and product use rights for Microsoft, Oracle, Symantec, Adobe, IBM, etc.
- Knowledge and work experience with software asset life cycle management processes: planning, acquisition, deployment, monitoring and harvesting
- Data analysis skills with advanced knowledge and skills with Microsoft Excel and/or Power BI
- Prior experience with performing annual license true-up of Microsoft, Oracle, Symantec, Adobe, IBM, etc.
- Conceptual knowledge of Information Technology
- Ability to effectively communicate. Bilingual in Spanish and English is a plus
- Prior experience with Microsoft Office and collaboration tools
- Constant initiative to keep up with new software and hardware technologies and tooling
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Join our client for a 100% Remote contract position as a Software Asset Coordinator\Administrator!! As a Software Asset Management Coordinator\Administrator in client s Information Technology department you will be involved in the management of software acquisition, compliance, maintenance renewals, life cycle planning and costing.
Functional Responsibilities:
- Reconcile license consumption via Flexera FlexNet Manager Suite
- Upload and validate software contracts, purchase orders, and licenses into Flexera FlexNet Manager Suite
- Prepare, analysis, and export reports using Flexera FlexNet Manager Suite
- Prepare and validate Software Asset Management processes, procedures and policies
- Produce software license expense reports and presentations
- Monitor and validate Flexera FlexNet Manager Suite software inventory
- Analyze and identify potential cost savings related to software licenses/contracts/renewals and produce action plan to achieve savings
- Identify potential risks associated with use of software and effectively communicate solutions to avoid penalties or fines
- Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.
- Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons.
- Lifecycle management of software assets
- Day to day governance of software assets
- Assist with internal and external software audits
- Participate in license true-up exercises
Hard Skill Requirements:
- Conceptual knowledge of ISO 19770 Framework (Certification is as plus)
- IT Asset Management and Discovery Tools experience (e.g., ServiceNow CMDB, ServiceNow Asset Management, ServiceNow Software Asset Management; ServiceNow Product Catalogs, Microsoft System Center Configuration Manager)
- Experience with ServiceNow ITSM request and incident system
- Experience interpreting software contracts, end user license agreements, open-source agreements
- Licensing knowledge and product use rights for Microsoft, Oracle, Symantec, Adobe, IBM, etc.
- Knowledge and work experience with software asset life cycle management processes: planning, acquisition, deployment, monitoring and harvesting
- Data analysis skills with advanced knowledge and skills with Microsoft Excel and/or Power BI
- Prior experience with performing annual license true-up of Microsoft, Oracle, Symantec, Adobe, IBM, etc.
Soft Skill Requirements:
- Conceptual knowledge of Information Technology
- Ability to effectively communicate. Bilingual in Spanish and English is a plus
- Prior experience with Microsoft Office and collaboration tools.
- Constant initiative to keep up with new software and hardware technologies and tooling