Service Manager- HR Solutions

Service Manager- HR Solutions

Posted 1 day ago by 1767826778

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Negotiable
Inside
Remote
London
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Change Requests Data Governance Data Integrity Management Stakeholder Engagement Stakeholder Management Team Leadership

Summary: The Workday Service Manager role is a contract position focused on leading the Workday Incidents Team for a client, primarily managing service requests, incident resolution, and team development. The position requires strong leadership and stakeholder engagement skills, along with a solid understanding of data governance. This role is remote and classified as inside IR35. The contract duration is initially 3 months, with a potential extension to 6 months.

Key Responsibilities:

  • Lead and develop a team of 3 (offshore)
  • Oversee incidents, service requests, access/permissions, releases, and testing
  • Manage change requests and ensure timely incident resolution
  • Act as the primary business contact and liaise with technical build teams
  • Maintain master data integrity and security to prevent downstream impact

Key Skills:

  • 3+ years of Workday experience
  • Proven team leadership or people management skills
  • Strong stakeholder engagement and incident management expertise
  • Solid understanding of data governance and security

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Workday Service Manager - Contract Opportunity - Inside IR35 - Remote Working

Duration: 3 months (potential extension to 6) IR35: Inside Location: Remote (UK-based)

We're looking for a Workday Service Manager to lead the Workday Incidents Team for one of our clients. This role involves managing service requests, permissions, calendar updates, feature releases, testing, and handling change requests and incident resolution.

What you'll do:

· Lead and develop a team of 3 (offshore)

· Oversee incidents, service requests, access/permissions, releases, and testing

· Manage change requests and ensure timely incident resolution

· Act as the primary business contact and liaise with technical build teams

· Maintain master data integrity and security to prevent downstream impact

What we're looking for:

· 3+ years of Workday experience

· Proven team leadership or people management skills

· Strong stakeholder engagement and incident management expertise

· Solid understanding of data governance and security

If you're available and interested, please send your latest CV and let us know the best time to discuss.

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