Service Desk Technician

Service Desk Technician

Posted 7 days ago by 1753421629

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Negotiable
Outside
Remote
USA
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Artificial Intelligence Cloud Computing Cloud Technology Dynamic Data Investments Mac OS Management Microsoft 365 Microsoft Windows Videoconferencing

Summary: The Service Desk Technician role is a fully remote position within a dynamic data team focused on leveraging modern technology to drive impactful projects. The technician will provide high-quality support by managing calls and tickets, ensuring timely resolution of requests, and enhancing their technical knowledge. The role emphasizes collaboration and communication, with a strong focus on user satisfaction and procedural adherence. Candidates with experience in Microsoft products and a fast-paced service desk environment are encouraged to apply.

Key Responsibilities:

  • Provide high quality support by answering calls and tickets directed to the Global Service Desk
  • Respond to and resolve requests within the specified time frame as logged in the ticketing system
  • Work with co-workers to increase knowledge across the Global Service Desk team
  • Develop own technical knowledge to improve ability to resolve requests
  • Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
  • To have a strong eye for detail and an ability to follow procedures
  • Work between the Canary Wharf office and the office in Central London

Key Skills:

  • Experience supporting Microsoft products such as Windows 11 and Office 365
  • Experience with supporting laptops/MFD and video conferencing equipment
  • At least 2 years experience in a fast-paced Service Desk environment
  • Excellent communication skills, both verbal and written
  • Experience Mac IOS
  • Experience supporting VIP users
  • Experience with SCCM

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
Role: Service Desk Technician
100% Remote.
Client s Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO).Driven by our investment in cutting-edge technologies like AI and cloud solutions, we re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a Best Place to Work in Technology 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.
How You'll Make An Impact:
Provide high quality support by answering calls and tickets directed to the Global Service Desk
Respond to and resolve requests within the specified time frame as logged in the ticketing system
Work with co-workers to increase knowledge across the Global Service Desk team
Develop own technical knowledge to improve ability to resolve requests
Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
To have a strong eye for detail and an ability to follow procedures
Work between the Canary Wharf office and the office in Central London
You May be a Good Fit if:
Experience supporting Microsoft products such as Windows 11 and Office 365
Experience with supporting laptops/MFD and video conferencing equipment
At least 2 years experience in a fast-paced Service Desk environment
Excellent communication skills, both verbal and written
What Would Make You Stand Out:
Experience Mac IOS
Experience supporting VIP users
Experience with SCCM
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