Service Desk Support Technician

Summary: The Service Desk Support Technician role involves providing technical support and assistance to users in a remote setting. The technician will be responsible for troubleshooting issues and ensuring a smooth operation of IT services. This position requires effective communication and problem-solving skills to address user needs efficiently.

Key Responsibilities:

• Provide technical support to users via phone, email, or chat.
• Troubleshoot hardware and software issues.
• Document and track support requests in the ticketing system.
• Assist with the setup and configuration of IT equipment.
• Ensure timely resolution of support tickets.

Key Skills:

• Strong communication skills.
• Experience with IT support and troubleshooting.
• Familiarity with ticketing systems.
• Knowledge of hardware and software configurations.
• Ability to work independently in a remote environment.

Salary (Rate): £17.50 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT