Service Desk, Desktop Support Engineer, Remote
Posted 5 days ago by Sanderson Recruitment Plc
£250 Per day
Inside
Remote
Bristol, UK
Summary: The 1st Tier Support Engineer will provide essential technical support to clients, focusing on service desk and desktop support, as well as Microsoft application administration. This role requires effective communication and problem-solving skills to ensure high levels of customer satisfaction. The position is remote and operates under an umbrella company arrangement. The engineer will report to the Service Desk Manager and engage in troubleshooting various technical issues.
Key Responsibilities:
- Provide 1st and 2nd line technical support via phone, email, remote app, and deskside.
- Troubleshoot and resolve hardware, software and network issues.
- Escalate complex issues to 2/3 tier support or vendor.
- Maintain accurate records of all customer interactions in the ticketing system.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
Key Skills:
- Excellent communication skills
- Ability to work in a fast-paced, high-pressure environment.
- Strong time management skills.
- Knowledge of Windows operating systems, Win 10/11, O365.
Salary (Rate): £250 per day
City: Bristol
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk, Desktop Support Engineer, Remote
Reporting to the Service Desk Manager, the 1st Tier Support Engineer (DEsktop Support, Service Desk) will play a key role in providing technical support to clients.
The position is primarily focused on Service desk/desktop support and Microsoft application admin. and support.
Engagement via Umbrella Company Only; all taxes & NI deducted at source.
General responsibilities:
- Provide 1st and 2nd line technical support via phone, email, remote app. and deskside.
- Troubleshoot and resolve hardware, software and network issues.
- Escalate complex issues to 2/3 tier support or vendor.
- Maintain accurate records of all customer interactions in the ticketing system.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
Essential Skills/Qualities:
- Excellent communication skills
- Ability to work in a fast-paced, high-pressure environment.
- Strong time management skills.
- Knowledge of Windows operating systems, Win 10/11, O365.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
