Service Desk Analyst - Contract
Location: Fully Remote - UK ONLY
Rate: £140 - £150 per day - INSIDE IR35 - UMBRELLA
Start Date: ASAP
Clearance: Must be eligible for BPSS and SC clearance
Key Responsibilities
- Manage and monitor service desk tickets, incidents and service requests.
- Provide 1st line technical support and resolve issues where possible.
- Ensure tickets are accurately logged, prioritised and progressed.
- Communicate professionally with clients, engineers and third parties.
- Maintain regular updates on open incidents and requests.
- Prepare reports and knowledge-base documentation.
- Work collaboratively with the wider service and operations teams.
About You
- Previous service desk or B2B customer-service experience.
- Strong written and verbal communication skills.
- Excellent organisation and prioritisation skills.
- Able to work under pressure and meet deadlines.
- Strong stakeholder and relationship-management skills.
- Proficient with Microsoft Office.
- ITIL awareness is desirable.
- Customer-focused, proactive and a strong team player.
Security: Candidates must be eligible to undergo BPSS and SC security clearance.
Immediate availability is preferred - apply now for an ASAP start.
Rate:
£150/day
Location:
United Kingdom
IR35 Status:
Inside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified