Service Desk Analyst - Remote
Posted 1 day ago by Jobserve
£150 Per day
Inside
Remote
United Kingdom
Summary: The Service Desk Analyst role is a fully remote position based in the UK, requiring a minimum of two years of commercial IT support experience. The successful candidate will provide remote support in a large enterprise environment, managing tickets and supporting Microsoft technologies while adhering to SLAs. Strong troubleshooting and communication skills are essential for this position.
Key Responsibilities:
- Provide remote Service Desk support in a corporate IT environment
- Manage tickets and support Microsoft-based technologies
- Work to SLAs and ensure timely resolution of issues
- Support users in a large enterprise environment
Key Skills:
- 2+ years' commercial Service Desk/IT Support experience
- Strong M365/O365 support
- Active Directory administration
- Ticketing/ITSM tool experience
- Remote user support
- Windows desktop/application support
- Good troubleshooting and communication skills
- Experience supporting users in a large company/enterprise environment
Salary (Rate): £150 per day
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Service Desk Analyst - Remote
Location: Fully Remote - UK only
Rate: £140-£150 per day
Role: Service Desk Analyst/1st-1.5 Line Support
Experience: Minimum 2 years commercial IT support
Service Desk Analyst required for a fully remote UK-based contract role supporting users in a large enterprise environment.
The successful candidate will provide remote Service Desk support, managing tickets, supporting Microsoft-based technologies and working to SLAs in a structured corporate IT environment.
Required experience:
- 2+ years' commercial Service Desk/IT Support experience
- Strong M365/O365 support
- Active Directory administration
- Ticketing/ITSM tool
- Remote user support
- Windows desktop/application support
- Good troubleshooting and communication skills
- Experience supporting users in a large company/enterprise environment
Useful additional skills:
- Intune/mobile device support
- VPN support
- Citrix exposure
- Exchange administration
- DNS/DHCP
- Group Policy
- ITIL exposure or certification
- Professional services, legal, finance, consultancy or other corporate-sector support experience
Candidates should have strong Service Desk fundamentals, good Microsoft support experience and the ability to support users remotely in a busy corporate environment.
This role is fully remote, but candidates must be UK based.
Apply now with your latest CV, for the role: Service Desk Analyst