Service Desk Analyst - Remote
Posted 1 day ago by Scott-Merrick
£150 Per day
Inside
Remote
London, UK
Summary: The Service Desk Analyst role is a fully remote position based in the UK, focusing on providing 1st to 1.5 line support in a large enterprise environment. The successful candidate will manage tickets and support Microsoft technologies while adhering to SLAs. A minimum of two years of commercial IT support experience is required. Strong troubleshooting and communication skills are essential for this role.
Key Responsibilities:
- Provide remote Service Desk support to users in a corporate IT environment.
- Manage tickets and support Microsoft-based technologies.
- Work to SLAs in a structured corporate IT environment.
- Support users in a large company/enterprise environment.
Key Skills:
- 2+ years' commercial Service Desk/IT Support experience.
- Strong M365/O365 support.
- Active Directory administration.
- Experience with ticketing/ITSM tools.
- Remote user support.
- Windows desktop/application support.
- Good troubleshooting and communication skills.
- Experience supporting users in a large company/enterprise environment.
Salary (Rate): £150 per day
City: London
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Service Desk Analyst - Remote
Location: Fully Remote - UK only
Rate: £140-£150 per day
Role: Service Desk Analyst/1st-1.5 Line Support
Experience: Minimum 2 years commercial IT support
Service Desk Analyst required for a fully remote UK-based contract role supporting users in a large enterprise environment.
The successful candidate will provide remote Service Desk support, managing tickets, supporting Microsoft-based technologies and working to SLAs in a structured corporate IT environment.
Required experience:
- 2+ years' commercial Service Desk/IT Support experience
- Strong M365/O365 support
- Active Directory administration
- Ticketing/ITSM tool
- Remote user support
- Windows desktop/application support
- Good troubleshooting and communication skills
- Experience supporting users in a large company/enterprise environment
Useful additional skills:
- Intune/mobile device support
- VPN support
- Citrix exposure
- Exchange administration
- DNS/DHCP
- Group Policy
- ITIL exposure or certification
- Professional services, legal, finance, consultancy or other corporate-sector support experience
Candidates should have strong Service Desk fundamentals, good Microsoft support experience and the ability to support users remotely in a busy corporate environment.
This role is fully remote, but candidates must be UK based.
Apply now with your latest CV, for the role: Service Desk Analyst