Service Desk Analyst - Remote

Summary: Service Desk Analyst position available for a fully remote contract role in the UK, focusing on providing 1st to 1.5 line support in a large enterprise environment. The role requires a minimum of 2 years of commercial IT support experience, particularly with Microsoft technologies. The successful candidate will manage tickets and support users while adhering to SLAs in a structured corporate IT setting. Strong troubleshooting and communication skills are essential for this position.

Key Responsibilities:

• Provide remote Service Desk support to users in a large enterprise environment.
• Manage tickets and support Microsoft-based technologies.
• Work to SLAs in a structured corporate IT environment.
• Support Windows desktop/application issues.
• Assist with Active Directory administration and ticketing/ITSM tools.
• Deliver remote user support effectively.

Key Skills:

• 2+ years' commercial Service Desk/IT Support experience.
• Strong M365/O365 support skills.
• Active Directory administration experience.
• Familiarity with ticketing/ITSM tools.
• Good troubleshooting and communication skills.
• Experience supporting users in a large company/enterprise environment.
• Exposure to Intune/mobile device support, VPN support, Citrix, Exchange administration, DNS/DHCP, Group Policy, and ITIL.
• Experience in professional services, legal, finance, consultancy, or other corporate-sector support.

Salary (Rate): £150 per day

City: London

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT