service desk analyst - remote

Summary: The Service Desk Analyst role at Randstad Technologies involves providing Level 1 IT support to customers via phone and remote access. The position requires fluency in Portuguese and Spanish, and the analyst will work closely with internal IT teams to resolve issues efficiently. This is a remote position based in Arlington, Virginia, with standard working hours from 8 am to 5 pm.

Key Responsibilities:

• Provide Level 1 IT support to customers through phone support and remote access.
• Fluency in Portuguese and Spanish is required.
• Work closely with internal IT teams and/or customers to resolve issues in a timely manner.
• Coordinate and transition incidents to appropriate teams.

Key Skills:

• Fluency in Portuguese and Spanish.
• Experience in providing Level 1 IT support.
• Strong communication skills.
• Ability to work collaboratively with internal teams.

Salary (Rate): £14.50 hourly

City: Arlington

Country: United States

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT