service desk analyst
Posted 7 days ago by 1765539461
Negotiable
Outside
Remote
san clemente, california (remote)
Summary: The Service Desk Agent is tasked with providing customer support through various communication channels, including phone, chat, and email. This role involves diagnosing and resolving issues related to software, hardware, networks, and servers, with a focus on bilingual communication. The position is remote and requires effective documentation of customer interactions in a ticketing system.
Key Responsibilities:
- Answer customer calls and respond to inquiries via chat and email.
- Document customer interactions in the ticketing system.
- Diagnose and resolve customer questions and issues remotely.
- Support a wide range of software, hardware, networks, and servers.
Key Skills:
- Bilingual communication skills (speaking and writing).
- Experience in customer support or service desk roles.
- Knowledge of software, hardware, networks, and servers.
- Proficiency in using ticketing systems.
Salary (Rate): £15.00 hourly
City: San Clemente
Country: United States
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
job summary: The Service Desk Agent is responsible for answering customer calls, using chat to talk with the customer, responding to customer emails, and documenting the interactions in our ticketing system. The Agent will use the information gathered to diagnose and resolve the customer questions and issues remotely. This includes supporting a wide range of software, hardware, networks, and servers. Seeking Bilingual talent - able to speak and write in E
title: service desk analyst
salary: $17 - $18 per hour
location: san clemente, california (remote)
misc1: Outside IR35
misc2: