Service Desk Analyst
Posted Today by Haystack
£250 Per day
Undetermined
Remote
London, England, United Kingdom
Summary: The Service Desk Analyst role at a global leader in specialist workforce solutions involves providing critical 1st and 2nd line support in a fast-paced corporate environment. The position requires proficiency in modern workplace tools, particularly within the Microsoft ecosystem, to ensure seamless operations for a diverse team. The analyst will manage support tickets, troubleshoot technical issues, and assist with hardware configuration. This role is based in the London headquarters and offers flexible working options.
Key Responsibilities:
- Deliver high-quality 1st and 2nd line technical support across hardware and software platforms via phone, email, and remote assistance.
- Troubleshoot Outlook issues including complex permissions, shared calendars, and delegation protocols.
- Manage and resolve tickets efficiently within a professional call-logging system to maintain high service level standards.
- Support mobile devices through advanced MDM platforms for both Apple and Android ecosystems.
- Provide hands-on hardware configuration and PC setup for colleagues at the London HQ.
Key Skills:
- Proven experience in a Helpdesk or Service Desk role with a track record of handling high-volume telephone and remote support.
- Technical proficiency in Microsoft Windows 11 and the full Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong troubleshooting skills specifically focused on Microsoft Outlook in a networked environment.
- Hands-on experience with MDM (Mobile Device Management) and standard PC hardware configuration.
- A solid understanding of ITIL best practices and a customer-first mindset; MCP certification is a massive bonus.
Salary (Rate): £250 daily
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We're working with a global leader in specialist workforce solutions on this exciting opportunity to join their high-octane London headquarters. Are you a proactive problem-solver looking to make a massive impact in a fast-paced corporate environment? We are looking for a Service Desk Analyst to provide critical 1st and 2nd line support, leveraging modern workplace tools like Windows 11 and Microsoft 365 to ensure seamless operations for a diverse team of professionals.
The Role
- Deliver high-quality 1st and 2nd line technical support across hardware and software platforms via phone, email, and remote assistance.
- Master the Microsoft ecosystem, troubleshooting Outlook issues including complex permissions, shared calendars, and delegation protocols.
- Manage and resolve tickets efficiently within a professional call-logging system to maintain high service level standards.
- Take ownership of the modern workplace by supporting mobile devices through advanced MDM platforms for both Apple and Android ecosystems.
- Act as the face of IT for the London HQ, providing hands-on hardware configuration and PC setup to ensure colleagues are ready for success.
What You'll Need
- Proven experience in a Helpdesk or Service Desk role with a track record of handling high-volume telephone and remote support.
- Technical proficiency in Microsoft Windows 11 and the full Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong troubleshooting skills specifically focused on Microsoft Outlook in a networked environment.
- Hands-on experience with MDM (Mobile Device Management) and standard PC hardware configuration.
- A solid understanding of ITIL best practices and a customer-first mindset; MCP certification is a massive bonus.
What's On Offer
- Competitive daily rate of £170 - £250 depending on experience.
- Remote-friendly flexible working options to support your work-life balance.
- Opportunity to work in a dynamic, professional HQ environment in the heart of London.
- Exposure to modern enterprise technologies and a collaborative team culture.
Apply via Haystack today!