service desk analyst - bilingual

Summary: The Service Desk Analyst - Bilingual role involves providing customer support through various inbound interactions, including calls, chats, and emails. The position requires accurate logging and tracking of user interactions, as well as timely follow-up and resolution of issues. Adherence to team instructions and documented processes is essential for success in this role.

Key Responsibilities:

• Support the customer via inbound interactions (ex: calls, chats, e-mails, voicemail, phone system-prompted callbacks, and user submitted tickets).
• Accurately logging, ticketing, and tracking all interactions with the users.
• Accurate, timely, and professional follow-up and resolution for all supported issues.
• Accurately following team instructions and documented processes and procedures.
• Using the tools provided, offer resolution.

Key Skills:

• Bilingual communication skills.
• Experience in customer support or service desk roles.
• Proficiency in ticketing systems and logging interactions.
• Ability to follow documented processes and procedures.
• Strong problem-solving skills.

Salary (Rate): £15.00 hourly

City: San Clemente

Country: United States

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT