Negotiable
Outside
Remote
san clemente, california (remote)
Summary: The Service Desk Analyst - Bilingual role involves providing customer support through various inbound interactions, including calls, chats, and emails. The position requires accurate logging and tracking of user interactions, as well as timely follow-up and resolution of issues. Adherence to team instructions and documented processes is essential for success in this role.
Key Responsibilities:
- Support the customer via inbound interactions (ex: calls, chats, e-mails, voicemail, phone system-prompted callbacks, and user submitted tickets).
- Accurately logging, ticketing, and tracking all interactions with the users.
- Accurate, timely, and professional follow-up and resolution for all supported issues.
- Accurately following team instructions and documented processes and procedures.
- Using the tools provided, offer resolution.
Key Skills:
- Bilingual communication skills.
- Experience in customer support or service desk roles.
- Proficiency in ticketing systems and logging interactions.
- Ability to follow documented processes and procedures.
- Strong problem-solving skills.
Salary (Rate): £15.00 hourly
City: San Clemente
Country: United States
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
description: job summary: Job Duties - - Support the customer via inbound interactions (ex: calls, chats, e-mails, voicemail, phone system-prompted callbacks, and user submitted tickets). - Accurately logging, ticketing, and tracking all interactions with the users. - Accurate, timely, and professional follow-up and resolution for all supported issues. - Accurately following team instructions and documented processes and procedures. - Using the tools provided, offer r
title: service desk analyst - bilingual
salary: $17 - $18 per hour
location: san clemente, california (remote)
misc1: Outside IR35
misc2: