Service Designers

Service Designers

Posted Today by Initialize IT

Apply
£386 Per day
Inside
Remote
United Kingdom, remote, odd day at customer-site
Apply
Adobe XD Agile Methodology Agile Projects Axure RP Creativity Design Elements And Principles Design Thinking Figma (Design Software) Human Factors Human Factors And Ergonomics Invision (Design Software) LESS Management Mapping Software Service Design Stakeholder Management Usability Usability Testing User Journey Mapping Web Content Accessibility Guidelines

Summary: The role of Service Designer primarily involves remote work within the government sector, focusing on delivering high-quality digital and non-digital products and services. The position requires extensive service design experience, including strategic design, user research, and workshop facilitation. Candidates must demonstrate a strong portfolio and proficiency in design tools, while also being able to mentor less experienced team members. The contract duration is initially for 3 months, with the potential to extend to 12 months.

Key Responsibilities:

  • Plan and execute co-creation workshops with stakeholders to propose viable solutions.
  • Apply knowledge in human factors, ethnography, and user-centred design processes.
  • Design the User Journey Map to identify pain points in services.
  • Design the Service Blueprint for client presentation and delivery.
  • Take steps to reduce or control risks that cannot be eliminated.
  • Support the learning and development of less experienced Service Designers.
  • Thrive in an agile environment, maximizing the quality of service design.
  • Engage and build trust within the team to foster a responsive service design culture.

Key Skills:

  • Solid service design experience in professional agency, consultancy, or client-side.
  • Strategic design and technical expertise, including research techniques and workshop facilitation.
  • A strong portfolio with real-life product examples and case studies.
  • Knowledge and execution of Customer Centric Design Principles.
  • Experience in user research, usability testing, and feedback incorporation.
  • Experience in designing service blueprints, customer journeys, and empathy mapping.
  • Facilitation of Design Workshops with various stakeholders.
  • Experience in Agile Projects, including user stories and backlog management.
  • Proficiency with design tools such as Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
  • Understanding of usability and accessibility standards, including WCAG & ISO 9241.
  • Ability to work closely with designers, commercial, and technical teams.
  • Knowledge of GDS standards.

Salary (Rate): £386 daily

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Service Designers - mainly remote - government sector - 3 months, extending to 12 months - £386

Skills/experience

  • Solid service design experience ideally in a professional agency, consultancy and/or client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
  • A real breadth in your strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
  • A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
  • Strong knowledge and proven practical execution of Customer Centric Design Principles
  • Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
  • Experience in designing, service design blueprints, customer journey and empathy mapping
  • Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
  • Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
  • Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
  • Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
  • Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
  • Knowledge of GDS standards

Role

  • Plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem.
  • Apply knowledge in human factors, ethnography, and the user-centred design process to product
  • Take account of any pre-construction information provided by the client (and principal designer, if one is involved)
  • Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service.
  • Design the Service Blueprint and prepare it to be presented and delivered to the client.
  • Take steps to reduce or control any risks that cannot be eliminated.
  • Support the learning and development of less experienced and trainee Service designer within the team
  • Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service development
  • Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the service design
Apply
Similar Jobs
Loading data...