Service Designer - User Research Lead
Posted 1 week ago by identifi Global Resources
£300 Per day
Inside
Remote
Cardiff, Wales, United Kingdom
Summary: The User Research Lead (Lead Service Designer) role is a 6-month contract focused on driving digital transformation within NHS Wales. The position involves championing user-centered design, mentoring researchers, and collaborating with cross-functional teams to enhance healthcare services. The role is primarily remote with occasional visits to Cardiff, requiring a strong background in user research and service design. The successful candidate will play a crucial role in shaping accessible and impactful digital healthcare solutions.
Key Responsibilities:
- Champion user-centred design across high-impact digital services in NHS Wales.
- Coach and mentor user researchers across DHCW to build capability and embed best practice.
- Shape strategy by selecting and applying the right research methodologies to complex healthcare journeys.
- Communicate insights clearly to influence design, policy, and service decisions.
- Collaborate cross-functionally with designers, product teams, and stakeholders to deliver inclusive and accessible services.
- Lead research planning and execution —from user testing and surveys to data synthesis and persona development.
Key Skills:
- Master’s degree or equivalent professional experience.
- Deep expertise in user research methods, usability testing, and agile service design.
- Strong leadership and communication skills, with the ability to influence across disciplines.
- Demonstrated experience guiding digital services through complex transformation.
- Knowledge of accessibility standards, inclusive practices, and ethical research principles.
- Understanding of the digital and technical landscape in large-scale public or health organisations.
- Desirable: FEDIP Senior Practitioner or similar certification (e.g. CXA).
- Awareness of NHS Wales systems and priorities or wider NHS Systems.
Salary (Rate): £300 daily
City: Cardiff
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
User Research Lead (Lead Service Designer) Contract - 6 months Remote working: With the occasional visit to Cardiff, Wales
Salary: £300 per day (Inside ir35)
Start : Early, Mid-August
Based in Cardiff, working for this special health authority created to lead the digital transformation of NHS Wales, are looking for an experienced User Research Lead (Lead Service Designer) to shape the future of health and care through digital innovation. This is a chance to help design and deliver modern, accessible, and sustainable digital healthcare services that make a real impact on people’s lives across Wales.
Your Mission
As User Research Lead , you’ll:
- Champion user-centred design across high-impact digital services in NHS Wales.
- Coach and mentor user researchers across DHCW to build capability and embed best practice.
- Shape strategy by selecting and applying the right research methodologies to complex healthcare journeys.
- Communicate insights clearly to influence design, policy, and service decisions.
- Collaborate cross-functionally with designers, product teams, and stakeholders to deliver inclusive and accessible services.
- Lead research planning and execution —from user testing and surveys to data synthesis and persona development.
What You’ll Need
Essential Skills & Experience:
- Master’s degree or equivalent professional experience.
- Deep expertise in user research methods , usability testing, and agile service design .
- Strong leadership and communication skills, with the ability to influence across disciplines.
- Demonstrated experience guiding digital services through complex transformation.
- Knowledge of accessibility standards, inclusive practices, and ethical research principles.
- Understanding of the digital and technical landscape in large-scale public or health organisations.
Desirable:
- FEDIP Senior Practitioner or similar certification (e.g. CXA).
- Awareness of NHS Wales systems and priorities or wider NHS Systems.
Ready to make health and care more human through technology? Apply now and help transform NHS Wales.
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