Service Designer - Telco
Posted Today by ECS Resource Group Ltd
£500 Per day
Outside
Remote
London
Summary: The Senior Service Designer role focuses on enhancing end-to-end connectivity services in telecom environments, emphasizing service design and customer experience over technical engineering. The candidate will collaborate with various teams to create scalable service journeys for both fixed and mobile connectivity products. This position requires a strong background in service design within the telecom sector. The contract is remote and spans six months.
Key Responsibilities:
- Design and improve end-to-end connectivity services across fixed and mobile networks.
- Focus on service design, fulfilment journeys, operational processes, and customer experience.
- Collaborate with product, operations, network, and delivery teams.
- Create scalable, customer-centric service journeys for connectivity products.
Key Skills:
- Experience in telecoms/connectivity/ISP environments.
- Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer.
- Strong experience in designing operational and fulfilment journeys.
- Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN.
- Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G, or IoT/mobile data services.
- Experience working with technical and non-technical stakeholders.
Salary (Rate): £500/day
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
Senior Service Designer - Telco
Location: Remote
Contract Length: 6 months
Rate: £500 per day (Outside IR35)
Role Profile
We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks.
This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration.
The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions.
What we're looking for
- Experience working within a telecoms / connectivity / ISP environment
- Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer
- Strong experience designing operational and fulfilment journeys rather than purely UI/UX design
- Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity
- Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services
- Experience working across technical and non-technical stakeholders
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.