Service Designer - MUST HAVE SC CLEARANCE - Remote - 7 months+
Posted Today by Octopus Computer Associates
£568 Per day
Inside
Remote
Remote, UK
Summary: The role of Service Designer requires active SC clearance and extensive experience in the Public Sector, particularly with Government Digital Services. The position involves leading the design of user-centered services, mapping complex service ecosystems, and collaborating with multidisciplinary teams to ensure accessibility and usability. The designer will also mentor junior team members and advocate for inclusive design practices while ensuring services are scalable and sustainable.
Key Responsibilities:
- Lead the service design of end-to-end services that meet user needs and deliver policy intent.
- Ensure accessibility and usability across digital touchpoints and service journeys.
- Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies.
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design, and user-centred design.
- Design collaboratively and in the open, engaging and sharing knowledge with the team.
- Map existing systems and processes using verified information to provide evidenced as-is.
- Develop service blueprints, journey maps, and other artefacts to communicate service design concepts.
- Facilitate workshops and co-creation sessions with stakeholders and users.
- Align service design with organisational goals, technical constraints, and delivery capabilities.
- Advocate for user-centred and inclusive design practices across the organisation.
- Support the development of service strategies and roadmaps for transformation.
- Track pain points outside of the current delivery scope for future consideration.
- Mentor and guide less senior service designers and contribute to the wider design community.
- Ensure services are designed for scalability, sustainability, and continuous improvement.
Key Skills:
- Active SC clearance.
- Extensive experience in service design within the Public Sector.
- Experience with Government Digital Services.
- Strong understanding of user-centred design principles.
- Ability to map and analyse complex service ecosystems.
- Experience in facilitating workshops and co-creation sessions.
- Strong collaboration skills with multidisciplinary teams.
- Ability to develop service blueprints and journey maps.
- Mentoring and guiding less senior designers.
- Advocacy for inclusive design practices.
Salary (Rate): £568 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Designer - MUST HAVE SC CLEARANCE - Remote - 7 months+/RATE: £568 per day inside IR35
One of our Blue Chip Clients is urgently looking for a Service Designer.
For this role you can work remotely.
Please find some details below:
Job Description:
Active SC required. Service Designer with extensive experience in the Public Sector, and with Government Digital Services.
lead the service design of end-to-end services that meet user needs and deliver policy intent
lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
map existing systems and processes (online and offline), using verified information to provide evidenced as-is'
develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
facilitate workshops and co-creation sessions with stakeholders and users
align service design with organisational goals, technical constraints, and delivery capabilities
advocate for user-centred and inclusive design practices across the organisation
support the development of service strategies and roadmaps for transformation
track pain points outside of scope of current delivery for future consideration
mentor and guide less senior service designers and contribute to the wider design community
ensure services are designed for scalability, sustainability, and continuous improvement?
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.