Service Designer
Posted Today by develop
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Service Designer role involves joining a digital team to shape end-to-end user experiences across complex products and services. The position requires collaboration with multidisciplinary teams to understand user needs and design services that have measurable impacts. This is a 6-month fixed-term contract with the potential for extension, and the role is primarily remote with monthly office travel covered.
Key Responsibilities:
- Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels
- Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints
- Facilitate co-creation and design workshops with stakeholders and cross-functional teams
- Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure consistency and alignment
- Identify opportunities for service improvement and innovation across existing customer experiences
- Define service design principles, frameworks, and standards to guide ongoing development
- Communicate design decisions clearly and persuasively to both technical and non-technical audiences
- Contribute to continuous improvement of design processes and methodologies
Key Skills:
- Proven experience as a Service Designer or similar role in digital transformation, consultancy, or user-centred design environments
- Strong portfolio showcasing service design projects, from research through to implementation
- Proficient in creating service blueprints, journey maps, process flows, and experience prototypes
- Comfortable using tools such as Miro, Figma, Sketch, and other service design platforms
- Experience working in Agile or multidisciplinary teams
- Strong communication, facilitation, and stakeholder management skills
- Understanding of business strategy, digital technology, and user-centred design principles
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Designer - Remote within the UK (travel to office once a month that is paid for) 6 month FTC that will be ongoing - up to £60,000
Overview
We are looking for a Service Designer to join a growing digital team and play a key role in shaping end-to-end experiences across complex products and services. You’ll work collaboratively with multidisciplinary teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact.
Key Responsibilities
- Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels
- Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints
- Facilitate co-creation and design workshops with stakeholders and cross-functional teams
- Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure consistency and alignment
- Identify opportunities for service improvement and innovation across existing customer experiences
- Define service design principles, frameworks, and standards to guide ongoing development
- Communicate design decisions clearly and persuasively to both technical and non-technical audiences
- Contribute to continuous improvement of design processes and methodologies
Skills & Experience
- Proven experience as a Service Designer or similar role in digital transformation, consultancy, or user-centred design environments
- Strong portfolio showcasing service design projects, from research through to implementation
- Proficient in creating service blueprints, journey maps, process flows, and experience prototypes
- Comfortable using tools such as Miro, Figma, Sketch, and other service design platforms.
- Experience working in Agile or multidisciplinary teams
- Strong communication, facilitation, and stakeholder management skills
- Understanding of business strategy, digital technology, and user-centred design principles