Service Designer
Posted 1 day ago by Stealth iT Consulting
£525 Per day
Inside
Remote
United Kingdom
Summary: The Service Designer role involves leading service design workshops and applying User-Centered Design methodologies to enhance user journeys within public sector digital projects. The position requires collaboration with various stakeholders to ensure services meet GDS guidelines and accessibility standards. The role emphasizes user advocacy while balancing business and technical constraints, with a focus on creating actionable service improvements. This is a remote position with a strong emphasis on user research and design documentation.
Key Responsibilities:
- Lead and facilitate service design workshops with stakeholders, users, and cross-functional teams.
- Apply UCD methodologies to create seamless and inclusive user journeys.
- Work within GDS guidelines, ensuring services meet Service Standard assessments.
- Conduct user research and translate insights into actionable service improvements.
- Develop service blueprints, journey maps, and process flows to define service interactions.
- Collaborate closely with product managers, UX/UI designers, developers, and policy teams.
- Ensure services are designed with accessibility, scalability, and sustainability in mind.
- Advocate for user needs while balancing business and technical constraints.
Key Skills:
- Proven experience as a Service Designer in public sector or government digital projects.
- Deep understanding of User-Centered Design (UCD) principles and methodologies.
- Strong knowledge of GDS standards, assessments, and accessibility guidelines.
- Hands-on experience creating service blueprints, journey maps, and process flows.
- Ability to work in an agile environment, collaborating with multidisciplinary teams.
- Experience conducting user research and usability testing.
- Strong communication and stakeholder management skills.
- Proficiency in design tools such as Miro, Figma, or Adobe XD.
Salary (Rate): £525 per day
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Rate: £525 per day (Inside IR35) Duration: 6 months Start Date: ASAP Location: Remote Clearance: BPSS
Key Responsibilities:
- Lead and facilitate service design workshops with stakeholders, users, and cross-functional teams.
- Apply UCD methodologies to create seamless and inclusive user journeys.
- Work within GDS guidelines , ensuring services meet Service Standard assessments .
- Conduct user research and translate insights into actionable service improvements.
- Develop service blueprints, journey maps, and process flows to define service interactions.
- Collaborate closely with product managers, UX/UI designers, developers, and policy teams .
- Ensure services are designed with accessibility, scalability, and sustainability in mind.
- Advocate for user needs while balancing business and technical constraints.
Essential Skills & Experience:
- Proven experience as a Service Designer in public sector or government digital projects .
- Deep understanding of User-Centered Design (UCD) principles and methodologies .
- Strong knowledge of GDS standards, assessments, and accessibility guidelines .
- Hands-on experience creating service blueprints, journey maps, and process flows .
- Ability to work in an agile environment, collaborating with multidisciplinary teams.
- Experience conducting user research and usability testing .
- Strong communication and stakeholder management skills.
- Proficiency in design tools such as Miro, Figma, or Adobe XD