Service Designer
Posted 1 day ago by Jobserve
Negotiable
Inside
Remote
Telford, Shropshire
Summary: We are looking for a UCD Service Designer to join a Central Government digital transformation programme, focusing on user-centred service design. The role involves collaborating with a multidisciplinary team to create accessible and intuitive services that adhere to GDS standards. This position is primarily remote, with occasional travel to Telford for workshops and meetings. Candidates must have experience working within UK Central Government.
Key Responsibilities:
- Lead end-to-end user-centred service design activities.
- Collaborate with user researchers, product managers, interaction designers and technical teams.
- Map complex service journeys and identify opportunities for improvement.
- Create service blueprints, journey maps, prototypes and other UCD artefacts.
- Facilitate workshops, co-design sessions and stakeholder discussions.
- Support continuous improvement across services and workflows.
Key Skills:
- Strong background as a User-Centred Design (UCD) Service Designer.
- Proven experience working within UK Central Government.
- Ability to design end-to-end services grounded in user needs and evidence.
- Skilled in creating service maps, blueprints, and prototypes.
- Strong communication and stakeholder-management skills.
- Experience working within agile, multidisciplinary teams.
Salary (Rate): undetermined
City: Telford
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
UCD Service Designer - Central Government
Location: Remote (Occasional travel to Telford)Clearance: BPSSContract: 6-month rollingIR35: Inside IR35Experience:Must have Central Government experience
Overview
We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively on user-centred service design, not Service Management or ITIL.
You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings.
Key Responsibilities
- Lead end-to-end user-centred service design activities.
- Collaborate with user researchers, product managers, interaction designers and technical teams.
- Map complex service journeys and identify opportunities for improvement.
- Create service blueprints, journey maps, prototypes and other UCD artefacts.
- Facilitate workshops, co-design sessions and stakeholder discussions.
- Support continuous improvement across services and workflows.
Essential Skills & Experience
- Strong background as a User-Centred Design (UCD) Service Designer.
- Proven experience working within UK Central Government.
- Ability to design end-to-end services grounded in user needs and evidence.
- Skilled in creating service maps, blueprints, and prototypes.
- Strong communication and stakeholder-management skills.
- Experience working within agile, multidisciplinary teams
Desirable
- Experience designing services in complex, regulated or large-scale environments.
- Familiarity with government digital transformation programmes.
