Service Designer
Posted 1 week ago by Sanderson Government & Defence
£385 Per day
Inside
Remote
Manchester, UK
Summary: The role of Service Designer involves shaping user-focused public services through design activities within multidisciplinary teams. The position requires a skilled individual to improve service experiences using evidence and empathy, while working at SFIA Level 4. The role is remote with monthly travel to client sites and offers SC clearance sponsorship. This is a two-year contract with a focus on agile delivery and accessibility standards.
Key Responsibilities:
- Design and improve end-to-end service journeys using user research and design tools.
- Create service blueprints, journey maps, and prototypes.
- Facilitate workshops and engage stakeholders across departments.
- Ensure services meet accessibility and GDS standards.
- Work independently within a defined framework, contributing to agile delivery.
Key Skills:
- Experience in service design, ideally in the public sector.
- Strong communication and stakeholder engagement skills.
- Proficiency with tools like jira, gitlab, or similar.
- Understanding of user-centred design and agile methodologies.
Salary (Rate): £385 per day
City: Manchester
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Location: Remote with travel to client site monthly
Day Rate: £385p/d - Inside IR35
Duration: 2 year contract (6 month work packages)
Security Clearance: Active SC or eligible to obtain
About the Role
We're looking for a skilled Service Designer to help shape public services that are user-focused, inclusive, and effective. Working at SFIA Level 4, you'll be a part of design activities within multidisciplinary teams, using evidence and empathy to improve service experiences. SC clearance sponsorship is available, a good opportunity to step into the security-cleared Public Sector world.
Key Responsibilities
- Design and improve end-to-end service journeys using user research and design tools.
- Create service blueprints, journey maps, and prototypes.
- Facilitate workshops and engage stakeholders across departments.
- Ensure services meet accessibility and GDS standards.
- Work independently within a defined framework, contributing to agile delivery.
Skills and Experience
- Experience in service design, ideally in the public sector.
- Strong communication and stakeholder engagement skills.
- Proficiency with tools like jira, gitlab, or similar.
- Understanding of user-centred design and agile methodologies.
Desirable
- Familiarity with GDS standards and service assessments.
- Experience designing for diverse and vulnerable user groups.
Why Join Us?
- Make a real impact on public services.
- Enjoy flexible working and a supportive team culture.
- Access professional development and career growth opportunities.
Please do get in touch to find out more: (see below)
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.