Service Designer

Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length: September 30, 2026

Work set up: Predominantly remote with potential travel for research activities (Active SC additional vetting required)

Our client in the Information Technology and Services industry is looking for a Service Designer with extensive Public Sector experience and a strong background working within Government Digital Services environments. This role requires active SC clearance and focuses on leading the end-to-end design of user-centred services that meet user needs, deliver policy intent, and support large-scale public sector transformation.

What you will do:

• Lead the service design of end-to-end services that meet user needs and deliver policy intent.
• Lead the design of user-centred services ensuring accessibility and usability across digital touchpoints and service journeys.
• Map and analyse complex service ecosystems to identify pain points, opportunities, and dependencies.
• Map existing online and offline systems and processes using verified information to provide evidenced “as-is” states.
• Develop service blueprints, journey maps, and other artefacts to communicate service concepts clearly and visually.
• Facilitate workshops and co-creation sessions with stakeholders and users.
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design, and user-centred design professionals.
• Design collaboratively and transparently, sharing knowledge with the wider team where information security restrictions allow.
• Align service design with organisational objectives, technical constraints, and delivery capabilities.
• Advocate for user-centred and inclusive design practices across the organisation.
• Support development of service strategies and transformation roadmaps.
• Track pain points outside the scope of current delivery for future consideration.
• Mentor and guide junior service designers and contribute to the wider design community.
• Ensure services are designed for scalability, sustainability, and continuous improvement.

Qualifications:

• Extensive experience as a Service Designer within the Public Sector.
• Proven experience working within Government Digital Services environments.
• Strong experience designing end-to-end, user-centred digital and offline services.
• Demonstrated ability to map complex service ecosystems and produce service design artefacts.
• Experience facilitating workshops and stakeholder engagement sessions.
• Strong understanding of accessibility and inclusive design principles.
• Ability to align service design with policy intent, technical constraints, and delivery realities.
• Experience working within Agile and multidisciplinary teams.
• Strong communication and stakeholder management skills.
• Experience mentoring and supporting less senior designers.

Additional Information

All your information will be kept confidential according to EEO guidelines. Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements. We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.