Service Designer

Overview

We're looking for an experienced Service Designer to join a growing team supporting central government programmes.

You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.

This is an opportunity to contribute to high-profile government programmes that support critical public services.

Key Responsibilities

• Design and improve end-to-end user journeys across complex digital services
• Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers
• Facilitate workshops to understand user needs, pain points, and service improvements
• Produce service blueprints, journey maps, process maps, and design artefacts
• Apply user-centred design principles to shape service improvements
• Support discovery, alpha, beta, and live delivery phases
• Ensure services are designed to meet user needs while aligning with business and operational objectives
• Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement

What We're Looking For

• Strong experience as a Service Designer within complex digital transformation programmes
• Experience working within multidisciplinary Agile teams
• Ability to map and improve end-to-end services and user journeys
• Strong workshop facilitation and stakeholder engagement skills
• Experience producing service design artefacts including service blueprints and journey maps
• Excellent communication skills with the ability to simplify complex problems
• Comfortable working in large, fast-paced organisations with multiple stakeholders

Nice to Have

• Government or public sector experience (particularly GDS environments)
• Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes
• Familiarity with GDS Service Standard and user-centred design methodologies