Service Designer
Posted Today by TXP
£575 Per day
Inside
Remote
London; City of London; East London; Central London; South East London; West London; Canary Wharf; South West London; North London; Greenwich; Stratford
Summary: The role of Service Designer involves joining a multidisciplinary delivery team to enhance the design and delivery of complex, user-centred digital services for central government programmes. The position requires collaboration with various stakeholders to improve user journeys and service blueprints while ensuring alignment with business objectives. This contract role is remote and offers the opportunity to contribute to high-profile government initiatives. The initial contract is until October, with a likelihood of extension.
Key Responsibilities:
- Design and improve end-to-end user journeys across complex digital services
- Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers
- Facilitate workshops to understand user needs, pain points, and service improvements
- Produce service blueprints, journey maps, process maps, and design artefacts
- Apply user-centred design principles to shape service improvements
- Support discovery, alpha, beta, and live delivery phases
- Ensure services are designed to meet user needs while aligning with business and operational objectives
- Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement
Key Skills:
- Strong experience as a Service Designer within complex digital transformation programmes
- Experience working within multidisciplinary Agile teams
- Ability to map and improve end-to-end services and user journeys
- Strong workshop facilitation and stakeholder engagement skills
- Experience producing service design artefacts including service blueprints and journey maps
- Excellent communication skills with the ability to simplify complex problems
- Comfortable working in large, fast-paced organisations with multiple stakeholders
Salary (Rate): £575/day
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Service Designer
Location: Remote
Rate: £575/day Inside IR35
Duration: Initial contract until October (extension likely)
Clearance: Active SC
Overview
We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services.
Key Responsibilities
- Design and improve end-to-end user journeys across complex digital services
- Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers
- Facilitate workshops to understand user needs, pain points, and service improvements
- Produce service blueprints, journey maps, process maps, and design artefacts
- Apply user-centred design principles to shape service improvements
- Support discovery, alpha, beta, and live delivery phases
- Ensure services are designed to meet user needs while aligning with business and operational objectives
- Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement
What We're Looking For
- Strong experience as a Service Designer within complex digital transformation programmes
- Experience working within multidisciplinary Agile teams
- Ability to map and improve end-to-end services and user journeys
- Strong workshop facilitation and stakeholder engagement skills
- Experience producing service design artefacts including service blueprints and journey maps
- Excellent communication skills with the ability to simplify complex problems
- Comfortable working in large, fast-paced organisations with multiple stakeholders
Nice to Have
- Government or public sector experience (particularly GDS environments)
- Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes
- Familiarity with GDS Service Standard and user-centred design methodologies