Service Designer
Posted 1 day ago by Anson McCade
£675 Per day
Inside
Remote
London Area, United Kingdom
Summary: The role of SC Cleared Service Designer involves supporting the design and enhancement of critical public services for vulnerable groups and young people within complex government programmes. The position requires collaboration with various stakeholders to create user-centred solutions while ensuring compliance with GDS standards. The role is remote-first with occasional travel and requires active SC clearance.
Key Responsibilities:
- Design and improve end-to-end public services within complex government programmes
- Map services, user journeys and operational processes to identify pain points and opportunities
- Work closely with user researchers, product managers, designers and delivery teams to shape user-centred solutions
- Use research insights and service data to inform service and interaction design decisions
- Facilitate workshops and collaborate with stakeholders to co-design improved services
- Ensure services meet GDS standards and are prepared for service assessments
Key Skills:
- Active SC Clearance (essential)
- Strong experience delivering Service Design within Government UCD programmes
- Experience working to GDS standards and service assessments
- Comfortable working in Agile multidisciplinary teams
- Experience designing services for vulnerable groups or young people
- Strong stakeholder engagement and workshop facilitation skills
Salary (Rate): £675 daily
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
SC Cleared Service Designer – Central Government
£650–£675 per day | Inside IR35 | Remote-first (occasional travel)
A leading digital consultancy delivering large-scale public sector transformation programmes is looking for an SC Cleared Service Designer to support the design and improvement of critical services used by vulnerable groups and young people.
The Role
- Design and improve end-to-end public services within complex government programmes
- Map services, user journeys and operational processes to identify pain points and opportunities
- Work closely with user researchers, product managers, designers and delivery teams to shape user-centred solutions
- Use research insights and service data to inform service and interaction design decisions
- Facilitate workshops and collaborate with stakeholders to co-design improved services
- Ensure services meet GDS standards and are prepared for service assessments
Requirements
- Active SC Clearance (essential)
- Strong experience delivering Service Design within Government UCD programmes
- Experience working to GDS standards and service assessments
- Comfortable working in Agile multidisciplinary teams
- Experience designing services for vulnerable groups or young people
- Strong stakeholder engagement and workshop facilitation skills
Contract Details
- £650–£675 per day
- Inside IR35
- Remote-first with occasional travel
- Start ASAP (approx. 2 weeks onboarding)
To learn more, contact Connor Smyth at Anson McCade.