Service Designer
Posted Today by Zebra People | B Corp™
£80 Per hour
Inside
Remote
London Area, United Kingdom
Summary: The role of Senior Service Designer involves leading a short-term discovery project for a UK government department, focusing on enhancing their online support services. The designer will analyze existing help and guidance offerings, identify areas for improvement, and produce a service blueprint. This position requires strong experience with UK government and GDS standards, particularly in support and guidance journeys. The contract is full-time for six weeks, with a flexible start date in mid-February.
Key Responsibilities:
- Conduct a review of the department’s help and guidance/support offerings on their website.
- Identify crossovers, gaps, pain points, and opportunities for improvement.
- Produce a service blueprint of the current support journey.
- Conduct stakeholder research to support the service design process.
- Collaborate with an in-house team of user researchers and a performance analyst.
Key Skills:
- Strong experience with UK government and GDS standards.
- Expertise in support and guidance journeys.
- Ability to produce service blueprints.
- Experience in stakeholder research.
- Strong analytical and communication skills.
Salary (Rate): £850/day
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Senior Service Designer (Discovery) – UK Government – 6 weeks – £750–£850/day (Inside IR35) I’m looking for a Senior Service Designer for a short discovery piece with a UK government department. This is a fast turnaround project reviewing the department’s help and guidance / support offer across their website — identifying crossovers, gaps, pain points and opportunities for improvement. The core output will be a service blueprint of the current support journey, supported by stakeholder research. Full time contract, 6 weeks, ideally starting w/c 16th February (some flexibility), with discovery needing to complete by 31st March. Remote (UK-based). It would be useful if you can occasionally visit the London office, but it’s not essential. Rate: £750–£850/day inside IR35. Non-negotiable: you must have strong UK government / GDS standards experience (ideally with support / guidance journeys). You’ll work alongside an in-house team of user researchers and a performance analyst. Interviews will run 11th–12th Feb (30 mins) and will include a short pre-call activity to show your approach.