Service Designer
Posted Today by Sanderson
£56 Per hour
Inside
Remote
London Area, United Kingdom
Summary: The role of Service Designer involves designing and improving end-to-end public services, specifically within the context of the Government Digital Service (GDS). The position requires collaboration with multidisciplinary teams to ensure services are user-centered and compliant with GDS standards. The role is fully remote and is expected to last for three months. Candidates should have proven experience in the UK public sector and a strong understanding of GDS principles.
Key Responsibilities:
- Design end-to-end services across the full-service lifecycle (discovery, alpha, beta, live)
- Create and maintain service blueprints, user journeys, and artefacts
- Collaborate with product, design, delivery, research, and technical teams
- Apply systems thinking to complex service problems
- Ensure services meet GDS Service Standard and assessment requirements
- Facilitate workshops and co-design sessions with stakeholders and users
Key Skills:
- Proven experience as a Service Designer on GDS / UK public sector services
- Strong understanding of the GDS Service Standard and service assessments
- Experience working in agile, multidisciplinary teams
- Ability to design for accessibility and inclusion
- Excellent stakeholder management and communication skills
Salary (Rate): £56.00/hr
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Role: Service Designer
Rate: £455 p/d (Inside IR35)
Location: Fully Remote
Duration: 3 months
We are seeking an experienced Service Designer with Government Digital Service (GDS) experience to design and improve end-to-end public services. You will work in multidisciplinary teams to ensure services are user-centred, accessible, and meet the GDS Service Standard.
Experience Required:
- Proven experience as a Service Designer on GDS / UK public sector services
- Strong understanding of the GDS Service Standard and service assessments
- Experience working in agile, multidisciplinary teams
- Ability to design for accessibility and inclusion
- Excellent stakeholder management and communication skills
Responsibilities:
- Design end-to-end services across the full-service lifecycle (discovery, alpha, beta, live)
- Create and maintain service blueprints, user journeys, and artefacts
- Collaborate with product, design, delivery, research, and technical teams
- Apply systems thinking to complex service problems
- Ensure services meet GDS Service Standard and assessment requirements
- Facilitate workshops and co-design sessions with stakeholders and users