Service Designer
Posted Today by TXP
£575 Per day
Inside
Remote
London
Summary: The Service Designer role involves joining a multi-disciplinary team to lead and deliver service design activities for a government programme. The position requires strong experience in UK Government service design, particularly in complex environments, and focuses on improving end-to-end services. The role is remote and requires active SC clearance.
Key Responsibilities:
- Leading and delivering service design activities across discovery and delivery phases
- Mapping and improving end-to-end services and user journeys
- Working closely with product, policy, and technical teams
Key Skills:
- Strong, recent UK Government (GDS-aligned) experience
- Proven experience as a Service Designer
- Experience working in complex, ambiguous environments
- Strong stakeholder engagement and facilitation skills
- Hands-on experience with service blueprints, user journeys, and end-to-end service mapping
Salary (Rate): £575/day
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: Other
Service Designer - SC Cleared
Location: Remote
Rate: £575 Inside IR35
Duration: 6 months+
Clearance: Active SC required
We're supporting a key government Programme, looking for an experienced Service Designer to join a large-scale transformation initiative. Offering the opportunity to work on complex, high-impact public services at scale.
The Role
You'll be joining a well-established multi-disciplinary team, working alongside other Service Designers, as well as Interaction Designers and Business Analysts. you'll be contributing to a collaborative, high-performing environment, helping to shape and improve end-to-end services within a complex and evolving programme.
What You'll Be Doing
- Leading and delivering service design activities across discovery and delivery phases
- Mapping and improving end-to-end services and user journeys
- Working closely with product, policy, and technical teams
Essential Experience
- Strong, recent UK Government (GDS-aligned) experience
- Proven experience as a Service Designer
- Experience working in complex, ambiguous environments
- Strong stakeholder engagement and facilitation skills
- Hands-on experience with:
- Service blueprints
- User journeys
- End-to-end service mapping
Highly Desirable
- Experience within complex policy areas
What We're Looking For
- A true Service Designer who can own and shape service design activity
- Comfortable working in ambiguous, large-scale programmes
- Strong stakeholder management and ability to influence direction
- Ability to adapt approach depending on context