Service Designer
Posted 1 day ago by CBSbutler Holdings Limited trading as CBSbutler
£515 Per day
Inside
Remote
London
Summary: We are seeking an SC-cleared Service Designer with extensive experience in Public Sector and Government Digital Services (GDS) to lead the design of user-centred services. The role involves shaping accessible and scalable services while collaborating with multidisciplinary teams to support digital transformation initiatives. The candidate will be responsible for mapping complex service ecosystems and creating visual artifacts to communicate service design effectively.
Key Responsibilities:
- Lead the service design of end-to-end services that meet user needs and deliver policy intent
- Design user-centred services ensuring accessibility and usability across digital touchpoints and service journeys
- Map and analyse complex service ecosystems to identify pain points, opportunities and dependencies
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and UCD
- Design openly and collaboratively, sharing knowledge with teams and wider communities (where security allows)
- Map existing online and offline systems and processes using verified information to produce accurate "as-is" views
- Create service blueprints, journey maps and visual artefacts to communicate service design clearly
Key Skills:
- Active SC clearance
- Proven experience as a Service Designer within the UK Public Sector
- Strong knowledge of Government Digital Service (GDS) standards and ways of working
- Expertise in end-to-end service design and user-centred design methodologies
- Experience mapping complex services and ecosystems
- Strong facilitation and workshop leadership skills
- Ability to translate complexity into clear visual artefacts (blueprints, journey maps, service maps)
- Excellent stakeholder engagement and communication skills
Salary (Rate): £558/day
City: London
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job title: Service Designer
Rate: £558 per day inside ir35
Contract: 6 months
Location: Remote
SC security clearance is required for this role
Job Summary
We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design of end-to-end, user-centred services. You will shape accessible, usable and scalable services that meet both user needs and policy intent, working closely with multidisciplinary teams to support major digital transformation programmes.
Responsibilities
- Lead the service design of end-to-end services that meet user needs and deliver policy intent
- Design user-centred services ensuring accessibility and usability across digital touchpoints and service journeys
- Map and analyse complex service ecosystems to identify pain points, opportunities and dependencies
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and UCD
- Design openly and collaboratively, sharing knowledge with teams and wider communities (where security allows)
- Map existing online and offline systems and processes using verified information to produce accurate "as-is" views
- Create service blueprints, journey maps and visual artefacts to communicate service design clearly
Skillset Required
- Active SC clearance
- Proven experience as a Service Designer within the UK Public Sector
- Strong knowledge of Government Digital Service (GDS) standards and ways of working
- Expertise in end-to-end service design and user-centred design methodologies
- Experience mapping complex services and ecosystems
- Strong facilitation and workshop leadership skills
- Ability to translate complexity into clear visual artefacts (blueprints, journey maps, service maps)
- Excellent stakeholder engagement and communication skills
If you are interested in this role, please feel free to submit your CV.