Service Designer

The Role As a Service Designer, you will:

• Design and improve end-to-end digital services across the full service life cycle.
• Map current and future state services using a range of service design techniques.
• Facilitate workshops with stakeholders and multidisciplinary teams.
• Translate complex user, business and operational needs into practical service improvements.
• Work closely with User Researchers to ensure evidence drives design decisions.
• Collaborate with Product Managers and Delivery Managers to prioritise service improvements.
• Create service blueprints, journey maps, ecosystem maps and operational models.
• Balance user needs with technical, operational and policy constraints.
• Present recommendations confidently to senior stakeholders

Essential Skills & Experience

• Demonstrable commercial experience as a Service Designer.
• Strong background delivering digital transformation projects.
• Experience working within Agile multidisciplinary teams.
• Excellent stakeholder engagement and workshop facilitation skills.
• Strong understanding of user-centred design principles.

Experience creating:

• Service Blueprints
• Customer Journey Maps
• Ecosystem Maps
• Personas
• Service Propositions
• Ability to influence senior stakeholders and communicate complex ideas clearly.
• Comfortable working across Discovery, Alpha, Beta and Live phases.

Desirable

• Public sector or government experience.
• Knowledge of the Government Service Standard and GDS Service Manual.
• Experience working alongside User Researchers and Content Designers.
• Familiarity with accessibility standards and inclusive design.
• Experience using tools such as Miro, FigJam, Figma and Confluence