Service Designer
Posted Today by Damia Group
£75 Per hour
Outside
Remote
England, United Kingdom
Summary: The Service Designer role is a remote position focused on leading the design of user-centered services within the Public Sector, particularly for Government Digital Services. The successful candidate will be responsible for mapping complex service ecosystems, facilitating workshops, and advocating for inclusive design practices. This position requires SC clearance and offers a competitive daily rate for a contract of 2 to 3 months, with potential for extension.
Key Responsibilities:
- Lead the service design of end-to-end services that meet user needs and deliver policy intent.
- Ensure accessibility and usability across digital touchpoints and service journeys.
- Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies.
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design, and user-centred design.
- Design collaboratively and in the open, engaging and sharing knowledge with the team and wider stakeholders.
- Map existing systems and processes (online and offline) using verified information to provide evidenced ‘as-is’.
- Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually.
- Facilitate workshops and co-creation sessions with stakeholders and users.
- Align service design with organisational goals, technical constraints, and delivery capabilities.
- Advocate for user-centred and inclusive design practices across the organisation.
- Support the development of service strategies and roadmaps for transformation.
- Track pain points outside of scope of current delivery for future consideration.
- Mentor and guide less senior service designers and contribute to the wider design community.
- Ensure services are designed for scalability, sustainability, and continuous improvement.
Key Skills:
- Extensive experience in service design, particularly within the Public Sector.
- Strong understanding of user-centred design principles and practices.
- Ability to map and analyse complex service ecosystems.
- Experience facilitating workshops and co-creation sessions.
- Proficiency in developing service blueprints and journey maps.
- Excellent collaboration skills with multidisciplinary teams.
- Strong advocacy for accessibility and inclusive design.
- Experience mentoring and guiding junior designers.
- SC clearance or ability to obtain it.
Salary (Rate): £75.00/hr
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Service Designer – Remote – Circa £500 per day outside ir35 - 2/3 months with likely extension
Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. They require someone with extensive experience working in the Public Sector, specifically with Government Digital Services.
Responsibilities:
- lead the service design of end-to-end services that meet user needs and deliver policy intent
- lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
- map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
- collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
- design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
- map existing systems and processes (online and offline), using verified information to provide evidenced ‘as-is’
- develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
- facilitate workshops and co-creation sessions with stakeholders and users
- align service design with organisational goals, technical constraints, and delivery capabilities
- advocate for user-centred and inclusive design practices across the organisation
- support the development of service strategies and roadmaps for transformation
- track pain points outside of scope of current delivery for future consideration
- mentor and guide less senior service designers and contribute to the wider design community
- ensure services are designed for scalability, sustainability, and continuous improvement
Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.