Service Designer
Posted Today by IO Associates
£575 Per day
Inside
Remote
England, UK
Summary: The role of Service Designer involves shaping end-to-end demand-to-delivery journeys within a public sector consultancy, ensuring coherence across policy, product, and operations. The position requires active SC clearance and offers a contract from 23/03 to 15/05, with a likelihood of extension. The designer will collaborate closely with various teams to embed service design best practices. This role is remote with onboarding in London.
Key Responsibilities:
- Design and refine end-to-end demand-to-delivery journeys, ensuring they are clear, usable and joined-up.
- Clarify boundaries, handoffs and interactions between policy, product and operational teams.
- Ensure the overall service model is coherent, efficient and aligned with user and business needs.
- Work closely with product, delivery, policy and operations to embed service design best practice.
Key Skills:
- Proven Service Designer in UK public sector, with strong GDS experience (service standards, phases, design principles).
- Track record of mapping and improving complex, multi-team services end-to-end.
- Comfortable facilitating workshops and working with senior stakeholders across disciplines.
- Active SC clearance (in-date and transferable).
Salary (Rate): £575 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Service Designer - Public Sector/GDS - SC Cleared
I'm working with a public sector consultancy who are looking for an experienced Service Designer to shape end-to-end demand-to-delivery journeys and ensure services work coherently across policy, product and operations.
Contract: 23/03 - 15/05 (likely extension)
Day Rate: £500-£575 per day (Inside IR35)
Location: Remote (with onboarding in London)
Clearance: Active SC clearance essential
You will:
Design and refine end-to-end demand-to-delivery journeys, ensuring they are clear, usable and joined-up.
Clarify boundaries, handoffs and interactions between policy, product and operational teams.
Ensure the overall service model is coherent, efficient and aligned with user and business needs.
Work closely with product, delivery, policy and operations to embed service design best practice.
Essential Experience
Proven Service Designer in UK public sector, with strong GDS experience (service standards, phases, design principles).
Track record of mapping and improving complex, multi-team services end-to-end.
Comfortable facilitating workshops and working with senior stakeholders across disciplines.
Active SC clearance (in-date and transferable).
