Service Designer
Posted 5 days ago by Damia Group LTD
£585 Per day
Inside
Remote
England, UK
Summary: The role of Service Designer involves leading the design of user-centered services for a public sector client, requiring extensive experience in the Public Sector and Government Digital Services. The position is remote with occasional travel and is classified as inside IR35. Applicants must hold an active SC clearance and will be responsible for various service design tasks, including mapping service ecosystems and facilitating workshops.
Key Responsibilities:
- lead the service design of end-to-end services that meet user needs and deliver policy intent
- lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
- map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
- collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
- design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
- map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
- develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
- facilitate workshops and co-creation sessions with stakeholders and users
- align service design with organisational goals, technical constraints, and delivery capabilities
- advocate for user-centred and inclusive design practices across the organisation
- support the development of service strategies and roadmaps for transformation
- track pain points outside of scope of current delivery for future consideration
- mentor and guide less senior service designers and contribute to the wider design community
- ensure services are designed for scalability, sustainability, and continuous improvement?
Key Skills:
- extensive experience in the Public Sector, specifically with Government Digital Services
- strong understanding of user-centred design principles
- ability to map and analyse complex service ecosystems
- experience collaborating with multidisciplinary teams
- proficient in developing service blueprints and journey maps
- strong facilitation skills for workshops and co-creation sessions
- advocacy for inclusive design practices
- mentoring and guiding less senior designers
- ability to align service design with organisational goals
Salary (Rate): £585 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Designer - Remote with occasional travel - £500-£585 per day inside IR35 - 4 months+
All applicants must hold an active SC required.
My client is a global leading IT consultancy. They are on the hunt for an SC cleared Service Designer to join a public sector client of theirs.
They require someone with extensive experience working in the Public Sector, specifically with Government Digital Services.
Responsibilities:
- lead the service design of end-to-end services that meet user needs and deliver policy intent
- lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
- map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
- collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
- design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
- map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
- develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
- facilitate workshops and co-creation sessions with stakeholders and users
- align service design with organisational goals, technical constraints, and delivery capabilities
- advocate for user-centred and inclusive design practices across the organisation
- support the development of service strategies and roadmaps for transformation
- track pain points outside of scope of current delivery for future consideration
- mentor and guide less senior service designers and contribute to the wider design community
- ensure services are designed for scalability, sustainability, and continuous improvement?
Service Designer - Remote with occasional travel - £500-£585 per day inside IR35 - 4 months+
Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
