Service Designer
Posted 5 days ago by LA International Computer Consultants Ltd
£600 Per day
Inside
Remote
England, UK
Summary: The role of Service Designer involves leading the design of user-centered services within a public sector context, particularly focusing on Government Digital Services. The position requires extensive experience in service design, collaboration with multidisciplinary teams, and a commitment to accessibility and usability. The contract is initially for 4 months and is primarily remote, with potential travel for research purposes. Candidates must hold or have held high-level security clearance due to the nature of the work.
Key Responsibilities:
- Lead the service design of end-to-end services that meet user needs and deliver policy intent.
- Ensure accessibility and usability across digital touchpoints and service journeys.
- Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies.
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design, and user-centred design.
- Design collaboratively and in the open, engaging and sharing knowledge with the whole team and wider stakeholders.
- Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'.
- Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually.
- Facilitate workshops and co-creation sessions with stakeholders and users.
- Align service design with organisational goals, technical constraints, and delivery capabilities.
- Advocate for user-centred and inclusive design practices across the organisation.
- Support the development of service strategies and roadmaps for transformation.
- Track pain points outside of the scope of current delivery for future consideration.
- Mentor and guide less senior service designers and contribute to the wider design community.
- Ensure services are designed for scalability, sustainability, and continuous improvement.
Key Skills:
- Extensive experience in service design, particularly within the public sector.
- Strong understanding of Government Digital Services.
- Ability to lead user-centred service design initiatives.
- Experience in mapping and analysing complex service ecosystems.
- Collaboration skills with multidisciplinary teams.
- Proficiency in developing service blueprints and journey maps.
- Facilitation skills for workshops and co-creation sessions.
- Advocacy for user-centred and inclusive design practices.
- Mentoring and guiding less senior designers.
- Commitment to scalability, sustainability, and continuous improvement in service design.
Salary (Rate): £600 daily
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
*SC CLEARED*
Service Designer
4+ Month contract initially
Based: Remote - potential need for travel for research
Rate: £575 - £600 p/d (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We a great opportunity for a number of Service Designer's.
The ideal candidate will have extensive experience in the Public Sector, and with Government Digital Services.
Key Skills & Experience:
* lead the service design of end-to-end services that meet user needs and deliver policy intent
* lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
* map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
* collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
* design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
* map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
* develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
* facilitate workshops and co-creation sessions with stakeholders and users
* align service design with organisational goals, technical constraints, and delivery capabilities
* advocate for user-centred and inclusive design practices across the organisation
* support the development of service strategies and roadmaps for transformation
* track pain points outside of scope of current delivery for future consideration
* mentor and guide less senior service designers and contribute to the wider design community
* ensure services are designed for scalability, sustainability, and continuous improvement.
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.