Service Designer

What you'll be doing

• Support a programme of work focused on better managing content management across the department
• Design and improve service experiences within a transformation environment
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions clearly
• Bring service design thinking to complex problems, helping teams move from insight to actionable improvements
• Contribute practical AI knowledge and/or experience to inform how services could be enhanced

What you'll bring

• Service design experience with a strong grounding in service-thinking and user-centred outcomes
• Strong communication skills and confidence managing stakeholders across different groups
• Ability to work effectively in complex transformation environments
• UK National status, with a minimum of 5 years UK residency
• AI knowledge and/or practical experience