Service Designer GDS Government Remote
Posted Today by TELSTRA Associates
£382 Per day
Inside
Remote
Remote , UK
Summary: A leading IT Consultancy is looking for a Service Designer to work on a contract basis for a prominent Government department. The role is primarily remote, with occasional visits to the client office for workshops or team events. The ideal candidate will possess a strong portfolio and extensive experience in strategic design, user research, and service design thinking. This position requires a highly independent individual capable of adapting to a dynamic environment while effectively managing project teams.
Key Responsibilities:
- Deliver and influence the creation of best-in-class digital and non-digital products and services.
- Utilize strategic design and technical expertise across various research techniques and workshop facilitation.
- Manage and leverage project teams to illustrate the value of design in commercial and technical contexts.
- Conduct user research, usability testing, and incorporate feedback into service design iterations.
- Facilitate design workshops with stakeholders at all organizational levels.
- Collaborate closely with other designers and technical teams to ensure balanced delivery.
Key Skills:
- Professional experience in agency, consultancy, or client-side roles.
- Strong portfolio showcasing design thinking and end-to-end service design practices.
- Ability to adapt to new working methods and communicate effectively through storytelling.
- Experience in Agile projects, including user stories and backlog management.
- Proficiency with design tools such as Figma, Sketch, Adobe XD, and others.
- Solid understanding of usability and accessibility standards.
- Knowledge of GDS standards.
Salary (Rate): £382 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
A leading IT Consultancy is seeking a Service Designer on a contract basis to work for a leading Government department.
This role is remote but occasional visit to client office for workshops or Team away days.
The Service Designer must have the following skills/experience:
- professional agency, consultancy and/o client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
- A real breadth in your strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
- A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
- The ability to be highly independent, confident, and flexible to adapt to a fluid landscape.
- The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling
- The aptitude to effectively manage and leverage project teams, illustrating the value that design can bring to the enterprise commercially and technically
- Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design
- A strategic approach to problem-solving and ability to think far beyond the user interface
- Strong knowledge and proven practical execution of Customer Centric Design Principles
- Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
- Experience in designing, service design blueprints, customer journey and empathy mapping
- Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
- Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
- Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
- Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
- Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
- Knowledge of GDS standards