Location/Travel: Remote with ad hoc travel to UK client sites
Clearance: BPSS only
Duration: 6 month rolling
Rate: Upto £460.00 PD - Inside IR35 via Umbrella
We are looking for an experienced, UK based Service Designer to support the design and improvement of complex digital services within a large-scale government environment. The role will focus on understanding end-to-end user journeys and service ecosystems, identifying pain points and opportunities, and working across multidisciplinary teams to design services that meet both user and organisational needs.
Experience
- Strong previous experience as a Service Designer on complex
- Experience working within Agile, multidisciplinary delivery teams.
- Strong service mapping, journey mapping and service blueprinting capability.
- Experience facilitating workshops with diverse stakeholder groups.
- Ability to turn research and evidence into practical service improvements.
- Strong stakeholder management and influencing skills.
- Experience designing services involving multiple systems, teams or organisational boundaries.
- Good understanding of accessibility and inclusive design.
- Previous experience working within UK central government departments.
- Experience of GDS-aligned digital delivery and service standards.
- Experience working on services at scale or involving vulnerable or diverse user groups.
- Desirable: Active SC clearance or previous government security clearance.
If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration.
Please note applications must include your current location to be considered.