Service Designer - Contract (Inside IR35)
Posted 1 day ago by Stealth IT Consulting
£500 Per day
Inside
Remote
United Kingdom/Newcastle
Summary: The role of Service Designer involves shaping and defining end-to-end services for a newly established area of the business. The position requires collaboration with cross-functional teams to deliver user-centered solutions, focusing on both digital and offline journeys. The successful candidate will conduct user research, create service blueprints, and facilitate workshops to improve service efficiency and user experience. This is a remote-first role with occasional travel to Newcastle.
Key Responsibilities:
- Design and map end-to-end services across digital and offline journeys
- Conduct and synthesise user research and insights to inform design decisions
- Create and deliver service blueprints, journey maps, and process maps
- Collaborate with product managers, designers, researchers, and stakeholders
- Identify pain points and opportunities to improve service efficiency and user experience
- Facilitate workshops and co-design sessions with stakeholders
- Ensure alignment with business goals, user needs, and operational requirements
Key Skills:
- Proven experience as a Service Designer in complex environments
- Strong background in user-centred design and design thinking methodologies
- Experience producing service blueprints, customer journey maps, and ecosystems maps
- Ability to work across multi-disciplinary teams
- Excellent stakeholder management and communication skills
- Comfortable working in fast-paced or greenfield environments
Salary: £500 per day
City: Newcastle
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Rate: £500 per day
Location: Remote (occasional travel to Newcastle - approx. once every 2 months)
Duration: 6 months
Start Date: Immediate
Overview
We're looking for an experienced Service Designer to support a newly established area of the business. This is an exciting opportunity to shape and define end-to-end services from the ground up, working closely with cross-functional teams to deliver user-centred solutions.
Key Responsibilities
- Design and map end-to-end services across digital and offline journeys
- Conduct and synthesise user research and insights to inform design decisions
- Create and deliver service blueprints, journey maps, and process maps
- Collaborate with product managers, designers, researchers, and stakeholders
- Identify pain points and opportunities to improve service efficiency and user experience
- Facilitate workshops and co-design sessions with stakeholders
- Ensure alignment with business goals, user needs, and operational requirements
Key Skills & Experience
- Proven experience as a Service Designer in complex environments
- Strong background in user-centred design and design thinking methodologies
- Experience producing service blueprints, customer journey maps, and ecosystems maps
- Ability to work across multi-disciplinary teams
- Excellent stakeholder management and communication skills
- Comfortable working in fast-paced or greenfield environments
Nice to Have
- Experience in building services within a new or emerging function
- Background in public sector or regulated industries
- Familiarity with agile delivery environments
Additional Information
- Remote-first role with occasional travel to Newcastle (fully expensed depending on client policy)
- Working on a newly formed part of the business, offering strong scope for impact and influence