The Opportunity
We're looking for an experienced Service Designer/Discovery Lead to join a public sector transformation programme focused on exploring how Generative AI can improve the management and maintenance of policy and guidance content.
This Discovery will investigate how AI can be used to identify content requiring review, understand opportunities for improvement, and shape the direction of a future MVP and implementation phase.
You'll work as part of a multidisciplinary team, helping to uncover user needs, define problem spaces, and identify opportunities to deliver measurable value through innovative digital solutions.
Key Responsibilities
- Lead Discovery activities across complex service environments
- Understand and map current ("as-is") user journeys and service landscapes
- Identify user needs, pain points and improvement opportunities
- Conduct horizon scanning and research into emerging AI-enabled solutions
- Perform gap analysis and service assessments
- Develop service design artefacts, recommendations and future-state concepts
- Facilitate workshops and stakeholder engagement sessions
- Collaborate closely with delivery, product, policy and technical teams
Essential Skills & Experience
- Proven experience working as a Service Designer on large-scale digital programmes
- Strong knowledge of GDS Service Standard and Government Digital Service ways of working
- Demonstrable experience applying User-Centred Design (UCD) principles and best practices
- Experience leading or supporting Discovery phases
- Strong stakeholder management and workshop facilitation skills
- Experience with service mapping, journey mapping and service blueprinting
- Ability to work effectively within multidisciplinary agile teams
Desirable Experience
- Experience delivering AI, automation or innovation-related projects
- Background within central government or wider public sector organisations
- Experience working on policy-driven or operational services
Candidate Requirements
- UK National
- Minimum 5 years continuous UK residency
- BPSS eligible
- Able to travel to London when required
Rate:
£575/day
Location:
United Kingdom
IR35 Status:
Inside
Remote Status:
Remote
Industry:
Design & UX
Seniority Level:
Senior