Service Design & Transition Manager - *SC CLEARED*

Key Responsibilities

• Design and document new and changed IT services and their associated support arrangements.
• Produce comprehensive service designs incorporating business requirements, technical standards, existing service capabilities and third-party suppliers.
• Embed ITIL Service Design and Transition principles throughout projects.
• Define service acceptance criteria, support models and operational readiness requirements.
• Manage the transition of services from project environments into Live/BAU service.
• Work closely with technical teams, service management functions, project teams and external suppliers.
• Support the onboarding and integration of third-party suppliers.
• Ensure services can operate effectively across multiple suppliers, platforms and support arrangements.

Essential Skills & Experience

• Active SC clearance.
• Previous public sector experience
• ITIL qualification/certification.
• Strong background in IT Service Management/ITSM.
• Proven experience in Service Design and Service Transition.
• Strong ServiceNow experience.
• Experience successfully transitioning new or changed IT services into Live/BAU operation.
• Service Design & Transition experience within medium-to-large, complex organisations.
• Experience onboarding and working with third-party suppliers.
• Strong stakeholder management skills across technical, business and supplier environments.