Service Design and Transition Manager

The Role

We are seeking an experienced Service Design and Transition Manager to join an established Service Architecture and Design function within a large organisation.

You will be responsible for designing and documenting new IT services, embedding service design principles and ensuring services transition safely and effectively into live operational environments.

You will work closely with project teams, operational stakeholders and third-party suppliers to ensure services are robust, affordable and aligned with business needs.

Essential Skills & Experience

• Proven experience in IT Service Design and Transition.
• Strong IT Service Management background and relevant ITIL qualifications.
• Practical experience using ServiceNow.
• Experience designing and transitioning services within medium to large organisations.
• Strong stakeholder management skills.
• Experience onboarding and managing third-party suppliers.
• Active SC Security Clearance (essential).

Desirable

• Public sector experience.
• Experience working in Agile environments.

Important

We are looking for genuine IT Service Design and Transition professionals, not Project Managers, Delivery Managers or UX/User Designers.

The role is predominantly remote, with very occasional travel to the Croydon office.