Service Delivery Lead
Posted Today by Hewett Recruitment | BCorp™
£600 Per day
Outside
Remote
Manchester Area, United Kingdom
Summary: The Service Delivery Lead role is a 6-month contract position focused on managing day-to-day IT operations and ensuring reliable end-user services through effective management of managed service providers (MSPs). The ideal candidate will demonstrate a proactive approach to operational excellence and continuous service improvement. Key responsibilities include overseeing licensing, incident management, and service level agreements. This position is suited for individuals who excel in collaborative environments and are results-driven.
Key Responsibilities:
- Manage MSP activities, including helpdesk, desktop support, and O365 services.
- Oversee licensing, access, and the full user lifecycle.
- Drive operational resilience and ensure continuity of IT services.
- Lead incident, problem, and change coordination from an operational perspective.
- Monitor service level agreements (SLAs), key performance indicators (KPIs), and vendor performance.
Key Skills:
- Proven experience in IT service delivery, MSP management, and IT operations.
- Strong knowledge of incident, problem, and change management frameworks.
- Experience managing service performance against SLAs and KPIs.
- Excellent communication and stakeholder management skills.
- Familiarity with Microsoft O365 and IT asset/licensing management.
Salary (Rate): £600 daily
City: Manchester
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: Service Delivery Lead (Contract, 6 months, Outside IR35)
Location: Manchester, remote
Contract Type: 6 months, Outside IR35 £400-£600 per day
About the Role: We are seeking an experienced Service Delivery Lead to own day-to-day IT operations, ensuring reliable end-user services through effective management of our managed service providers (MSPs) and robust incident and problem management processes. This role is ideal for a proactive professional who thrives on delivering operational excellence and continuous service improvement.
Key Responsibilities:
- Manage MSP activities, including helpdesk, desktop support, and O365 services.
- Oversee licensing, access, and the full user lifecycle.
- Drive operational resilience and ensure continuity of IT services.
- Lead incident, problem, and change coordination from an operational perspective.
- Monitor service level agreements (SLAs), key performance indicators (KPIs), and vendor performance.
Key Deliverables:
- Stable, SLA-compliant IT services across all business units.
- Clear reporting on incident and problem management.
- Service improvement plans and initiatives.
- Oversight of IT licenses and assets.
Skills & Experience:
- Proven experience in IT service delivery, MSP management, and IT operations.
- Strong knowledge of incident, problem, and change management frameworks.
- Experience managing service performance against SLAs and KPIs.
- Excellent communication and stakeholder management skills.
- Familiarity with Microsoft O365 and IT asset/licensing management.
Why Join Us: This contract offers the chance to make a tangible impact on IT operations within a dynamic environment. If you are results-driven, enjoy solving operational challenges, and thrive in collaborative settings, this is the role for you. Apply Now to lead and enhance our IT service delivery!